Britec’s warranty covers defects in material or workmanship for a period of 5 years from the day of purchase on your invoice or warranty card.

During the 5-year warranty period, Britec will replace any faulty parts at no cost to you.

What does this 5-year warranty not cover?

• Normal wear and tear.
• Product that has been damaged by accident or negligent use
• Product used for something other than the intended purpose.
• Any modification to the product
• Damage from fire, flooding, or other natural disasters

Return Policy

At Britec, we want you to be completely satisfied with your Dryer Stand purchase. If you need to return your product for any reason, please review the following return conditions:

1. Return Conditions

To be eligible for a return:

• Opened Box: We will accept a returned opened box if it is in its original packaging and free from any marks, scratches, or signs of use. Return shipping costs are the responsibility of the customer. If needed, we can provide an Australia Post return label; the cost of this label will be deducted from your refund. Once the item is received, it will be inspected to ensure it meets our return criteria for an opened box. If approved, a refund will be processed minus 25% of the original purchase price as the stand can no longer be sold as new and to cover restocking and warehouse handling fees, minus the original shipping fee, and any return label costs.
• Unopened Box: We will accept a returned unopened box if it is in its original packaging, has not been opened, and is free from any major damage to the box. Return shipping costs are the responsibility of the customer. If needed, we can provide an Australia Post return label; the cost of this label will be deducted from your refund. Once the item is received, it will be inspected to ensure it meets our return criteria for an unopened box. If approved, a refund will be processed minus 10% of the original purchase price to cover restocking and warehouse handling fees, minus the original shipping fee, and any return label costs.
• Items must be returned with prior approval to be eligible for a refund.

   2. Valid Return Reasons

• Doesn’t Fit and Box is Opened: This is an error on your behalf; you may return it under our standard return conditions for an Opened Box.
• Doesn’t Fit and Box is Unopened: This is an error on your behalf; you may return it under our standard return conditions for an Unopened Box.

Please note: “Doesn’t Fit” returns are considered customer error and are not the fault of Britec. All associated return costs and deductions apply as outlined above.

  3. Why We May Not Accept a Refund

• Products showing signs of use, damage, or missing original packaging cannot be returned. Also, if the box is heavily damaged, we may refuse a refund.
• Items returned without prior approval may not be accepted.

4. Exceptions

• Damaged or Faulty Product:

• If your stand arrives damaged or has a manufacturing defect:
• We will replace the item or provide a full refund.
• In these cases, Britec will cover the return shipping costs.
• If no fault is found after inspection, standard return conditions for an opened box will apply — including customer-covered return shipping, original shipping and the 25% fee.

How to make a warranty claim

To make a claim, please email customersupport@britec.com.au about your claim request and include your proof of purchase.

We may require photo evidence depending on your claim.